{"id":7092,"date":"2015-06-08T00:58:44","date_gmt":"2015-06-07T14:58:44","guid":{"rendered":"http:\/\/seventhqueen.com\/demo\/kleo\/?page_id=2769"},"modified":"2022-10-31T13:05:35","modified_gmt":"2022-10-31T02:05:35","slug":"sherpa","status":"publish","type":"page","link":"https:\/\/iconinnovations.com.au\/member\/","title":{"rendered":"Member"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row disable_element=&#8221;yes&#8221; inner_container=&#8221;no&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243;][vc_column][rev_slider_vc alias=&#8221;sherpa&#8221;][\/vc_column][\/vc_row][vc_row full_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; section_type=&#8221;alternate&#8221; type=&#8221;image&#8221; bg_position=&#8221;center&#8221; bg_position_horizontal=&#8221;center&#8221; enable_parallax=&#8221;false&#8221; parallax_speed=&#8221;0.2&#8243; padding_top=&#8221;60&#8243; bg_image=&#8221;11954&#8243;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174366683{border-right-width: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text text_color=&#8221;#ffffff&#8221; font_size=&#8221;50pt&#8221; vertical_separator=&#8221;dark&#8221;]Website maintenance,<\/p>\n<p>tools and Knowledge<\/p>\n<p>for Growth[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text text_color=&#8221;#ffffff&#8221; font_size=&#8221;25pt&#8221;]<em>\u00a0 \u00a0 \u00a0Icon Sherpa<\/em>[\/vc_column_text][vc_empty_space height=&#8221;120px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174379223{border-left-width: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; section_type=&#8221;alternate&#8221; type=&#8221;image&#8221; bg_position=&#8221;center&#8221; bg_position_horizontal=&#8221;center&#8221; enable_parallax=&#8221;false&#8221; parallax_speed=&#8221;0.2&#8243; padding_top=&#8221;60&#8243; border=&#8221;bottom&#8221; bg_image=&#8221;12011&#8243;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174366683{border-right-width: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">The Icon Sherpa is your digital partner, closely collaborating to build and maintain an incredible online experience for your users. We combine technical expertise with strategic planning to achieve the loftiest of your business goals. Every journey begins with your websites performance then adapts for stability and\u00a0growth.<\/h2>\n<p>[\/vc_column_text]\n\t<div  class=\"hr-title hr-long hr-center\" style=\"\"><abbr><i class=\"icon-star-half-alt\"><\/i> <\/abbr><\/div><div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>[vc_column_text lead=&#8221;yes&#8221;]<\/p>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_0\">\n<h2>Your Website Is Critical To Your Business<\/h2>\n<p>You have a website that is crucial to your business. It generates leads, customers and revenue (or at least it should). It\u2019s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24\/7 without interruption.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_1\">\n<h2>All Software Is Vulnerable<\/h2>\n<p>Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It\u2019s the nature of the world we live in and unfortunately websites are an easy target.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_2\">\n<h2>Can you Do It Yourself?<\/h2>\n<p>Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments. If you would like to know what is involved read our article &#8216;<a href=\"https:\/\/iconinnovations.com.au\/sign-up-for-website-maintenance\/\">Can you pass the website maintenance checklist<\/a>&#8216;.<\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_3\">\n<h2>Is there Generic Help?<\/h2>\n<p>Yes there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_4\">\n<h2>Our Help<\/h2>\n<p>If you\u2019re reading this page, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We\u2019ve been using it for over 5 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_5\">\n<h2>What Do We Offer?<\/h2>\n<p>Peace of Mind. Your website is always on and never sleeps. Little things and big things are changing all the time which we monitor and respond to as quickly as possible. We\u2019ll do all the nitty gritty things you don\u2019t want to so you can just enjoy being a superhero to your audience.<\/p>\n<p>We will perform an unlimited number of small tasks on your website throughout the month to make sure every piece of content and code is perfect.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_6\">\n<h2>The\u00a0Benefits<\/h2>\n<p>Working with us means you don\u2019t \u00a0need to spend your valuable time making sure your website is running at it\u2019s best and will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_7\">\n<h2>We Are Busy<\/h2>\n<p>As we all move more and more into the digital world we now find ourselves like Doctors in the 70\u2019s and Accountants in the 80\u2019s. Good web developers are flat out these days and it doesn\u2019t look like that\u2019s going to change in a hurry.<\/p><\/div>\n<div class=\"et_pb_text et_pb_module et_pb_bg_layout_light et_pb_text_align_left et_pb_text_8\">\n<h2>Notes<\/h2>\n<p>All Sessions are conducted by telephone or Skype<\/p>\n<p>*Unlimited small tasks include any task that takes us less than 30 minutes to complete and typically covers things like adding a testimonials section or a staff profile section to your website. These tasks do not cover advanced features such as a complete online shop or membership section.<\/p>\n<p>There is no contract for any of these plans and you are free to cancel at any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.<\/p><\/div>\n<p>[\/vc_column_text]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>\n\t<div  class=\"hr-title hr-long hr-center\" style=\"\"><abbr><i class=\"icon-star-half-alt\"><\/i> <\/abbr><\/div><div  class=\"kleo-gap\" style=\"height:20px;line-height:20px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174379223{border-left-width: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row front_status=&#8221;draft&#8221; text_align=&#8221;center&#8221; text_color=&#8221;#ffffff&#8221; type=&#8221;image&#8221; bg_color=&#8221;#c0392b&#8221; bg_position=&#8221;bottom&#8221; bg_position_horizontal=&#8221;center&#8221; padding_top=&#8221;100&#8243; padding_bottom=&#8221;100&#8243; bg_image=&#8221;7779&#8243;][vc_column]<div class=\"row multi-columns-row three-column-items\"><div class=\"one-by-one-animated animate-when-almost-visible\"><div class=\"feature-items col-xs-12 col-sm-6 col-md-4\"><div class=\"kleo-block feature-item list-el-animated big-icons-size center-icons\"><span class=\"feature-icon el-appear icon-laptop\"><\/span><h3 class=\"feature-title\">Monthly Website Maintenance &amp; Reporting (included)<\/h3><div class=\"feature-text\">Dedicated support for your WordPress website which includes software updates, security and performance scans, and website upkeep detailed in a monthly email report.<\/p>\n<p>Website Backups \/\u00a0Update WordPress \/\u00a0Update Plugins \/\u00a0Security Scans \/\u00a0Performance Scans \/\u00a0Clean up Spam and Revisions \/\u00a0Optimize Database<\/div><\/div><\/div><div class=\"feature-items col-xs-12 col-sm-6 col-md-4\"><div class=\"kleo-block feature-item list-el-animated big-icons-size center-icons\"><span class=\"feature-icon el-appear icon-users-1\"><\/span><h3 class=\"feature-title\">Talk to Our Experts<\/h3><div class=\"feature-text\">Many great features are yet to come to this theme so be the first to know about.<\/div><\/div><\/div><div class=\"feature-items col-xs-12 col-sm-6 col-md-4\"><div class=\"kleo-block feature-item list-el-animated big-icons-size center-icons\"><span class=\"feature-icon el-appear icon-chat-1\"><\/span><h3 class=\"feature-title\">Communicate with People<\/h3><div class=\"feature-text\">Join our happy community, get help and start learning new things. Also we\u2019re constantly improving and adding new features. You get all the new versions for FREE life-time.<\/div><\/div><\/div><\/div><\/div><div  class=\"kleo-gap\" style=\"height:30px;line-height:30px;\"><\/div><div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>[\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; vertical_align=&#8221;yes&#8221; border=&#8221;bottom&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7772&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; animation=&#8221;animate-when-almost-visible&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Monthly Website Maintenance &amp; Reporting (included)<\/h2>\n<p>[\/vc_column_text][vc_column_text]Dedicated support for your WordPress website which includes software updates, security and performance scans, and website upkeep detailed in a monthly email report.<\/p>\n<p>Website Backups \/\u00a0Update WordPress \/\u00a0Update Plugins \/\u00a0Security Scans \/\u00a0Performance Scans \/\u00a0Clean up Spam and Revisions \/\u00a0Optimize Database[\/vc_column_text][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; section_type=&#8221;alternate&#8221; vertical_align=&#8221;yes&#8221; border=&#8221;bottom&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Training &amp; Consulting<\/h2>\n<p>[\/vc_column_text][vc_column_text]<strong>Webinars:<\/strong> We hold webinars every 3 months\u00a0to\u00a0explore hot button topics related to your business like content planning, website security, search engine optimization or online reputation.<\/p>\n<p><strong>Monthly Newsletter:<\/strong> Our monthly newsletter includes targeted articles specific to what our clients would find informative.[\/vc_column_text]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7771&#8243; img_size=&#8221;large&#8221; animation=&#8221;animate-when-almost-visible&#8221; css_animation=&#8221;left-to-right&#8221;]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>[\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; vertical_align=&#8221;yes&#8221; border=&#8221;bottom&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7770&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; animation=&#8221;animate-when-almost-visible&#8221; css_animation=&#8221;el-appear&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Content Management and Development<\/h2>\n<p>[\/vc_column_text][vc_column_text]Your authority and business grows with content. Finding your audience and delivering quality content to help them grow is crucial to your success.<\/p>\n<p>Our packages combine to make sure your website is not only secure and performing at its best but also producing content to delight, engage and attract your audience.[\/vc_column_text]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>[\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; section_type=&#8221;alternate&#8221; vertical_align=&#8221;yes&#8221; border=&#8221;bottom&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Social Media\u00a0Management Package (+$250)<\/h2>\n<p>[\/vc_column_text][vc_column_text]For those that need assistance populating their blog and social media, we offer a monthly add-on package exclusively for our\u00a0clients.<\/p>\n<p>From the\u00a0content you send us, we will curate\u00a01 blog post, and 2\u00a0weekly posts for Facebook, Google+, Twitter and Linked In. We will pair these updates\u00a0with the necessary stock images. You will also receive a social media dashboard and monthly report to monitor engagement.[\/vc_column_text]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div><div class=\"text-center\"><a class=\"btn btn-highlight btn-lg btn-text-animated\" href=\"https:\/\/iconinnovations.com.au\/contact-us\/\"><span>Social Media Pack Request<\/span><span>I Would Like To Know More<\/span><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;11988&#8243; img_size=&#8221;large&#8221; animation=&#8221;animate-when-almost-visible&#8221; css_animation=&#8221;bottom-to-top&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Getting Started<\/h1>\n<p>[\/vc_column_text][vc_column_text lead=&#8221;yes&#8221;]<\/p>\n<p style=\"text-align: center;\">Website Care and Support in just a few simple steps. <strong>Pick the plan<\/strong> that best suits you.<\/p>\n<p>[\/vc_column_text]<div  class=\"kleo-gap\" style=\"height:10px;line-height:10px;\"><\/div>\n\t<div  class=\"hr-title hr-long hr-center\" style=\"\"><abbr><i class=\"\"><\/i> Icon Sherpa Website Care options<\/abbr><\/div><div  class=\"kleo-gap\" style=\"height:60px;line-height:60px;\"><\/div><div class=\"row pricing-table style-2\"><div class=\"col-xs-12 col-sm-6 col-md-3\"><div class=\"panel text-center panel-info\"><div class=\"panel-heading\"><h3>Care Plan<\/h3><\/div><div class=\"panel-body\"><div class=\"pmpro-price\"><p class=\"lead\">$145 per month<\/p><\/div><\/div><div class=\"extra-description\">Best for\u00a0maintaining your website to maintain peak performance and security.<\/div><ul class=\"list-group list-group-flush\"><li class=\"list-group-item \" > All Software Updated <\/li ><li class=\"list-group-item \" > Weekly Backups <\/li ><li class=\"list-group-item \" > Detailed Monthly Report <\/li ><\/ul><div class=\"panel-footer\"><a href=\"https:\/\/icon.thrivecart.com\/care-support-plan\/\" class=\"btn btn-default\" target=\"_self\" title=\"Basecamp Care plan\">Select<\/a><\/div><\/div><\/div><div class=\"col-xs-12 col-sm-6 col-md-3\"><div class=\"panel text-center panel-info\"><div class=\"panel-heading\"><h3>Basecamp<\/h3><\/div><div class=\"panel-body\"><div class=\"pmpro-price\"><p class=\"lead\">$497 per month<\/p><\/div><\/div><div class=\"extra-description\">Best for\u00a0maintaining your website and a little assistance with basic content management.<\/div><ul class=\"list-group list-group-flush\"><li class=\"list-group-item \" > All Software Updated <\/li ><li class=\"list-group-item \" > Weekly Backups <\/li ><li class=\"list-group-item \" > Detailed Monthly Report <\/li ><li class=\"list-group-item \" > Weekly Content Management Assistance Session <\/li ><\/ul><div class=\"panel-footer\"><a href=\"https:\/\/icon.thrivecart.com\/basecamp-care\/\" class=\"btn btn-default\" target=\"_self\" title=\"Basecamp Care plan\">Select<\/a><\/div><\/div><\/div><div class=\"col-xs-12 col-sm-6 col-md-3\"><div class=\"panel text-center panel-info popular\"><div class=\"panel-heading\"><h3>Ascent<\/h3><\/div><div class=\"panel-body\"><div class=\"pmpro-price\"><p class=\"lead\">$897 per month<\/p><\/div><\/div><div class=\"extra-description\">Includes all of the benefits of Silver plus UNLIMITED* small tasks to assist you managing the content of your website.<\/div><ul class=\"list-group list-group-flush\"><li class=\"list-group-item \" > All Software Updates <\/li ><li class=\"list-group-item \" > Daily &amp; Weekly Backups <\/li ><li class=\"list-group-item \" > Detailed Monthly Report <\/li ><li class=\"list-group-item \" > Unlimited Content Management Assistance <\/li ><\/ul><div class=\"panel-footer\"><a href=\"https:\/\/icon.thrivecart.com\/ascent-care\/\" class=\"btn btn-default\" target=\"_self\" title=\"Ascent Care Plan\">Select<\/a><\/div><\/div><\/div><div class=\"col-xs-12 col-sm-6 col-md-3\"><div class=\"panel text-center panel-info\"><div class=\"panel-heading\"><h3>Summit<\/h3><\/div><div class=\"panel-body\"><div class=\"pmpro-price\"><p class=\"lead\">$1697 per month<\/p><\/div><\/div><div class=\"extra-description\">Best for anyone serious on getting a return on their investment. All of the above plus one monthly strategy consulting session.<\/div><ul class=\"list-group list-group-flush\"><li class=\"list-group-item \" > All Software Updates <\/li ><li class=\"list-group-item \" > Daily &amp; Weekly Backups <\/li ><li class=\"list-group-item \" > Detailed Monthly Report <\/li ><li class=\"list-group-item \" > Unlimited Content Management Assistance <\/li ><li class=\"list-group-item \" > Monthly Strategy Coaching Session via Skype <\/li ><\/ul><div class=\"panel-footer\"><a href=\"https:\/\/icon.thrivecart.com\/summit-care\/\" class=\"btn btn-default\" target=\"_self\" title=\"Summit Care Plan\">Select<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row padding_bottom=&#8221;60&#8243;][vc_column][vc_cta h2=&#8221;Website One Off Update and Review&#8221; txt_align=&#8221;center&#8221; add_button=&#8221;right&#8221; btn_title=&#8221;I would like a One Time Website Boost&#8221; btn_color=&#8221;primary&#8221; btn_size=&#8221;lg&#8221; btn_align=&#8221;right&#8221; btn_i_icon_fontawesome=&#8221;fa fa-check&#8221; btn_css_animation=&#8221;appear&#8221; add_icon=&#8221;left&#8221; i_icon_fontawesome=&#8221;fa fa-diamond&#8221; i_color=&#8221;sky&#8221; i_size=&#8221;lg&#8221; btn_button_block=&#8221;true&#8221; btn_add_icon=&#8221;true&#8221; btn_link=&#8221;url:https%3A%2F%2Ficoninnovations.com.au%2Fcontact-us%2F||&#8221; i_link=&#8221;url:https%3A%2F%2Ficoninnovations.com.au%2Fcontact-us%2F||&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Request a WordPress Refresh<\/strong>. All the features of the &#8220;Monthly Website Maintenance &amp; Reporting&#8221; above for a\u00a0one-time fee with 2 hours of fixes and adjustments.<\/p>\n<p>[\/vc_cta][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; section_type=&#8221;alternate&#8221; padding_top=&#8221;60&#8243; border=&#8221;bottom&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Frequently Asked Questions<\/h2>\n<p>[\/vc_column_text][vc_accordion][vc_accordion_tab title=&#8221;Does the monthly time rollover?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;Does_the_monthly_time_rollover&#8221;][vc_column_text]The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Basecamp and Ascent plans. You can take comfort\u00a0in the fact that what you will request within that 30\/60 minutes of time (depending on your plan) will be addressed\u00a0by our team with immediate\u00a0attention.<\/p>\n<p>Our Summit plans allow for the 2 hour time to rollover up to one year from their signup date, when it will reset.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What happens if my website goes down, is hacked, breaks, etc?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;What-happens-if-my-website-goes-down&#8221;][vc_column_text]The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However,\u00a0in the case your website gets rolled into the ER, we will be there right by it\u2019s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What tasks are included in the dedicated support time?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;What_tasks_are_included&#8221;][vc_column_text]Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How do consulting calls work?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;How-do-consulting-calls-work&#8221;][vc_column_text]Email is our best form of communication since it yields the fastest response. However,\u00a0we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Web Maintain and Web Master clients. They help focus a trajectory of the website for\u00a0growth and improvements. Many times clients use this time to online screen-share small updates or training.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Do I have to create the content for the Social Media Management Package every month?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;Do-I-have-to-create-the-content-for-Social-Media&#8221;][vc_column_text]You know your business and customer base best. Therefore we rely on you to send us a variety of content for us to extract from.\u00a0The content that you send us can be a link, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we pull out\u00a0the posts, we will request\u00a0your approval and schedule them out for the next 30 days.<br \/>\n<em>(we will take care of providing stock images and SEO meta information)<\/em>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;What if I need more hours?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;What-if-I-need-more-hours&#8221;][vc_column_text]If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However,\u00a0many times\u00a0we will evaluate requests that exceed your time\u00a0on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support\u00a0rate of $125\/hr.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I really cancel anytime?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;Can-I-cancel-anytime&#8221;][vc_column_text]Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don\u2019t want to lock anyone in. If you are a website customer and run any premium plugins we manage you will be required to purchase your own license(s). Request a cancellation via email to info@iconinnovations.com.au, and we will immediately stop the next payment.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;My website was not build by Icon, can I still be on a client plan?&#8221; icon=&#8221;0&#8243; icon_closed=&#8221;0&#8243; el_id=&#8221;My-website-was-not-build-by-Icon&#8221;][vc_column_text]Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.<\/p>\n<p>We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the &#8220;Website Updates and Monitoring&#8221; tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed\u00a0in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion]<div  class=\"kleo-gap\" style=\"height:20px;line-height:20px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row disable_element=&#8221;yes&#8221; inner_container=&#8221;no&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243;][vc_column][rev_slider_vc alias=&#8221;sherpa&#8221;][\/vc_column][\/vc_row][vc_row full_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; section_type=&#8221;alternate&#8221; type=&#8221;image&#8221; bg_position=&#8221;center&#8221; bg_position_horizontal=&#8221;center&#8221; enable_parallax=&#8221;false&#8221; parallax_speed=&#8221;0.2&#8243; padding_top=&#8221;60&#8243; bg_image=&#8221;11954&#8243;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174366683{border-right-width: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text text_color=&#8221;#ffffff&#8221; font_size=&#8221;50pt&#8221; vertical_separator=&#8221;dark&#8221;]Website maintenance, tools and Knowledge for Growth[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_column_text text_color=&#8221;#ffffff&#8221; font_size=&#8221;25pt&#8221;]\u00a0 \u00a0 \u00a0Icon Sherpa[\/vc_column_text][vc_empty_space height=&#8221;120px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174379223{border-left-width: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; section_type=&#8221;alternate&#8221; type=&#8221;image&#8221; bg_position=&#8221;center&#8221; bg_position_horizontal=&#8221;center&#8221; enable_parallax=&#8221;false&#8221; parallax_speed=&#8221;0.2&#8243; padding_top=&#8221;60&#8243; border=&#8221;bottom&#8221; bg_image=&#8221;12011&#8243;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1465174366683{border-right-width: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] The Icon Sherpa is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-7092","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/pages\/7092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/comments?post=7092"}],"version-history":[{"count":85,"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/pages\/7092\/revisions"}],"predecessor-version":[{"id":12169,"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/pages\/7092\/revisions\/12169"}],"wp:attachment":[{"href":"https:\/\/iconinnovations.com.au\/member\/wp-json\/wp\/v2\/media?parent=7092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}